Terms and Conditions

Last updated 11th June 2024

Our test and this website does not make a medical diagnosis nor is it intended to be a substitute for professional medical advice, diagnosis, or treatment. You should always seek the advice of your doctor or other qualified health provider if you have a medical condition or with any questions you may have regarding a medical condition and/or medical symptoms. You should not disregard professional medical advice or delay in seeking it because of something you have read on this website. All probable or possible diagnoses generated by the test or this website need to be discussed and confirmed with a qualified medical practitioner.

We do not provide a medical emergency service. For any condition that is a medical emergency, 999 should always be called in the first instance. Medical emergencies can include (but the following is not an exhaustive list):

loss of consciousness;
an acute confused state;
fits that are not stopping;
persistent, severe chest pain;
breathing difficulties;
severe bleeding that cannot be stopped;
severe allergic reactions; and
severe burns or scalds.

If you think you may have a medical emergency, call your doctor or the emergency services immediately. Reliance on any information provided by this Website is solely at your own risk.

Please note that our IgG antibody tests are not designed to indicate an allergic reaction to individual food/drinks or food/drink groups covered by the test. We accept no responsibility for any condition or symptoms that you may develop caused by an allergic reaction.

1. These terms

1.1 What these terms cover. These are the terms and conditions on which we supply products to you, whether you purchase tests or supplements from us or you order our testing services.

1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. We reserve the right to change these terms and conditions at any time (subject always to your legal rights).

1.3 Our liability. We draw your attention to section 13, which sets out our liability to you in connection with our breach of these terms and conditions.

1.4 Third party products. If you have purchased our products through a third party, then please check the terms and conditions of sale for that third party. You will need to contact the third party you originally ordered our product from in order to exercise your cancellation rights and/or receive a refund.

2. Information about us and how to contact us

2.1 Who we are. We are YorkTest Laboratories Limited, a company registered in England and Wales. Our company registration number is 03570476 and our registered office is at Triune Court, Monks Cross Drive, York, YO32 9GZ. Our registered VAT number is 796890550. We provide at home food intolerance, allergy and health testing services.

2.2 How to contact us. You can contact us by telephoning our customer service team at 01904 410 410 or by writing to us by email at [email protected] or by post to YorkTest Laboratories Limited, Triune Court, Monks Cross Drive, York, YO32 9GZ.

2.3 How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. Test results may be provided to you via our secure password-protected Wellness Hub https://wellnesshub.yorktest.com/.

2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

3. Our contract with you

3.1 How to make a purchase. You may visit our website at www.yorktest.com to browse our products and select a product(s) that you wish to purchase. Please note that if you purchase one of our testing kits, you will need to create an account on our online Wellness Hub at https://wellnesshub.yorktest.com/ in order to activate your test kit and view your results. You should not order a testing kit if you do not wish to create an account on our online Wellness Hub. Please refer to section 4.2 for more details.

3.2 How we will accept your order. Our acceptance of your order will take place when we send you a written order confirmation by email that we accept it, at which point a contract will come into existence between you and us. By this point payment will be taken from your account for the product(s) set out in the order confirmation and for any related delivery charges if applicable.

3.3 If we cannot accept your order. If we are unable to accept your order, we will inform you of this via email or by telephone and we will not charge you for the product. Instances where we may not be able to accept your order may include:

(a) because the product is out of stock;

(b) because of unexpected limits on our resources which we could not reasonably plan for; or

3.4 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. If you need to contact us at any time, please refer to your order number or the unique kit ID, as this will assist the team when dealing with your enquiry.

3.5 Vouchers and discounts. We may offer discounts and offers from time to time at our discretion. All discounts and offers are subject to availability and the specific terms of the discount or offer which can be found https://www.yorktest.com/new-website-offer-terms-and-conditions. We reserve the right to amend or terminate any discount or offer at any time without notice (but this will not affect any orders that we have already accepted).

4. Our products and tests

4.1 Testing kits and other products. Our products include a range of food/drink intolerance and allergy testing kits and a number of health tests (“Testing Kits“) as further described in these terms and on our website at www.Yorktest.Com (“Website“). We also sell other products and services as described on our Website, including dietary supplements and vitamins.

4.2 If you have purchased a Testing Kit, in order to undertake your test and receive the results of your test, you will need to create an account on our online Wellness Hub at https://wellnesshub.yorktest.com/ and activate the Testing Kit by entering the unique bar code for that Testing Kit within your online Wellness Hub account. You should not order a Testing Kit if you do not wish to create an account on our online Wellness Hub. There is no cost to you for creating such an account with us.

4.3 When you order a Testing Kit, we will deliver this to you in accordance with these terms. Once you receive your Testing Kit, you simply need to follow the instructions which are provided with the Testing Kit which includes how to take a blood sample with our finger-prick easy to use kit (“Sample“) and to return the Testing Kit and the Sample to us in the prepaid envelope. We (or one of our laboratory partners ("Laboratory Partners") will carry out a test on your Sample and then we will send you your test results (“Test Results“) within seven (7) working days from the date we receive your Sample, unless there are delays outside of our control in which case we shall inform you of such delays. Please note that when you purchase a Testing Kit, you are purchasing our testing service as set out in these terms. Each Testing Kit comes with an expiry date and you are required to send the Sample to us within the relevant expiry period or we may not be able to provide the testing services on the Sample provided.

4.4 Where you have purchased a Testing Kit for a food/drink intolerance test, the test will be an IgG antibody test. We will use the defined and CE marked Yorktest Laboratories IgG food intolerance test which uses the enzyme linked immunosorbent assay (ELISA) method to detect IgG antibodies in your Sample.

4.5 For food intolerance testing, the Test Results will be provided for each IgG antibody food/drink reaction categorised into ‘normal reactivity, ‘borderline’, or ‘high reactivity’ and a reactivity value may be provided for each food/drink ingredient tested. We test for over 200 food and drink ingredients for our Premium Food Intolerance Test and over 100 food and drink ingredients for our Junior Food Intolerance Test. We undertake a high standard of quality control processes in our laboratory during testing which may result in reporting of fewer food and drink ingredients than were tested.

4.6 You agree that our IgG antibody tests are not designed to indicate an allergic reaction to individual food/drinks or food/drink groups covered by the test. We accept no responsibility for any condition or symptoms that you may develop caused by an allergic reaction.

4.7 You agree that raised levels of IgG antibodies within a person's blood indicates that an IgG antibody reaction to a particular food or drink has occurred. If you have already taken the decision to eliminate a particular food or drink and have not been eating that food or drink for over six weeks, it may not show up on your Test Results.

4.8 Our IgG antibody tests are not guaranteed to identify food/drink reactions that you suffer from, specifically in the following circumstances:

(a) where any food/drink or food/drink group has not been regularly consumed as part of your diet for at least six weeks prior to the test; or

(b) where you are taking prescribed drugs such as immunosuppressant’s, cytotoxic drugs, or steroids, you understand that reactions may be suppressed but that if reactions are present they may be significant.

4.9 You should consult your medical practitioner about any symptoms of allergic reactions, food intolerances or any other health related symptoms that you may be experiencing in the first instance, and also consult your medical practitioner with your Test Results, particularly in the following circumstances:

(a) if you are unsure of the difference between food sensitivities, food intolerance or food allergies; or

(b) where you are taking any prescribed drugs or medication.

4.10 Where you order a Testing Kit for an allergy test, we will test and issue Test Results for your level of IgE mediated food and environmental allergens in the blood. You accept that if you are not currently suffering from clinical symptoms, or have been avoiding a known allergen that this can affect the Test Results and reactions may not show up as positive.

4.11 You accept the presence of IgE antibodies is an indication that you may be allergic to that particular substance (allergen) but is not a definite diagnosis on its own. If you have previously been advised of a food and/or environmental allergy but your Test Result does not show a positive result, you must continue to avoid that known allergen.

4.12 Where you submit the correct blood Sample in relation to any Testing Kits that we offer, then we, or one of our Laboratory Partners, will undertake the test in accordance with its approved procedures. We will then issue the Test Result.

4.13 Quality control measures will be taken when assessing each Sample to confirm that our test system is working correctly. We will not issue a Test Result, unless the quality control measures have passed our defined specifications.

4.14 We and our Laboratory Partners do not retain your blood Sample after testing and will only test Samples which you have instructed us to test (by posting the Sample to us). We do not undertake any DNA or genetic testing.

4.15 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

4.16 We act as a reseller only of dietary supplements and vitamins. We do not manufacture or distribute any supplements or vitamins ourselves. All dietary supplements and vitamins offered for sale by us are fulfilled, manufactured, and supplied direct to you from the third-party specialist retailer of these products. Our branded supplements currently featured on our Website are Bionutri supplements, although we reserve the right to change the dietary supplements and vitamins on our website at any time.

4.17 We have the absolute right without any further communication with you to outsource any of our tests to appropriately qualified partner testing laboratories, such as Eurofins County Pathology and AccuLabs.

4.18 Upon activating your Testing Kit on our online Wellness Hub, you agree to the Declaration and Consent Statement for that test. The Declaration and Consent Statement for each test is set out below in the Appendix to these Terms and Conditions.

4.19 Upon purchase of a Testing Kit and/or upon activating your Testing Kit on our online Wellness Hub, you agree to the terms of our Privacy Policy, including but not limited to, granting your consent for us to use your test results data on an anonymised basis for the purpose of collating and publishing statistics relating to your test results.

5. Your rights to make changes

If you wish to make a change to the product you have ordered please contact us via the contact details provided at section 2.2 and we will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see section 8- Your rights to end the contract).

6. Our rights to make changes

6.1 Minor changes to the products. We may change the product:

(a) to reflect changes in relevant laws and regulatory requirements; and

(b) to implement minor technical adjustments and improvements, for example to address a security threat.

These changes will not affect your use of the product.

6.2 More significant changes to the products and these terms. In addition, as we informed you in the description of the product on our website, we may from time to time have to make significant changes to these terms or the product, but if we do so we will notify you of any changes and you may then contact us via any methods detailed at section 2.2 to end the contract before the changes take effect and receive a refund for any products paid for but not received.

7. Providing the products

7.1 Delivery costs. The costs of delivery will be as displayed to you on our website.

7.2 When we will provide the products. During the order process we will let you know the estimated time when we will provide the products to you.

(a) If the products are goods (e.g. a Testing Kit). If the products are goods, we will deliver them to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.

(b) If the products are one-off services. We will begin the services on the date we accept your order. The estimated completion date for the services is as told to you during the order process.

7.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

7.4 If you are not at home when the product is delivered. If we are unable to deliver your order to the address provided in your order and the product cannot be posted through your letterbox, the nominated courier or postal service delivering your order will contact you to advise whether your order has been left in a safe place, informing you of how to rearrange delivery or to collect the products from a local depot.

7.5 If you do not re-arrange delivery. If after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract and section 10.2 will apply.

7.6 If you do not provide us with a correct Sample. Sometimes a Sample is not sufficient in quality or volume for testing or they fail quality control measures post laboratory testing. In this instance another Sample is required and we may at our discretion issue free of charge another Testing Kit for you to complete and send back. If, despite our reasonable efforts, we are unable to contact you or you do not send us a correct Sample then we may end the contract and section 10.2 will apply. We cannot be held responsible for the damage, loss or theft of a Sample that has not been received by us.

7.7 Your legal rights if we deliver goods late. You have legal rights if we deliver any goods late. Whilst we try our best to deliver all products within the stated delivery time, despite our best efforts, sometimes things do not always go to plan. If your order has not been delivered in thirty days of our acceptance, you have the option to cancel your order, provided that you have not caused the delay (for example, because you gave us to wrong address or did not re-arrange delivery). If you wish, you can reject or cancel the order for some of those goods (not all of them), unless splitting them up would significantly reduce their value. After this, we will refund any sums you have paid to us for the cancelled goods and their delivery. If the goods have been delivered to you, you must post the goods back to us or (if they are not suitable for posting) allow us to collect them from you at your delivery address. We will cover the costs of return postage or collection. Please call customer services on 01904 410 410 or email us at [email protected] for a return label or to arrange a collection.

7.8 Setting a new deadline for delivery. If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under section 7.7, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.

7.10 When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address provided in your order. Where you have ordered a Testing Kit, then you will be responsible for the Testing Kit while it is in your possession.

7.11 When you own goods. You own a product which is goods once we have received payment in full with the exception of a Testing Kit. If you have ordered a Testing Kit then you do not own the Testing Kit at any time and ownership of the Testing Kit remains with us. The Testing Kit is provided to you in order for you to provide us with a Sample, which allows us to provide you with a Test Result accordingly.

7.12 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, your delivery address. If so, this will have been stated in the description of the products on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and section 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for the late supply of our products or not supplying any part of our products, if the delay or non-supply is caused by you not giving us the information we need within a reasonable time of us asking for it.

7.13 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:

(a) deal with technical problems or make minor technical changes;

(b) update the product to reflect changes in relevant laws and regulatory requirements; or

7.14 Your rights if we suspend the supply of products. We will contact you in advance to tell you that we will be suspending supply of the product, unless the problem is urgent or an emergency. You may contact us via the contact details provided at section 2.2 to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than four (4) weeks and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.

7.15 We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to (see section 12.4) and you still do not make payment within seven (7) days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not charge you for the products during the period for which they are suspended. As well as suspending the products we can also charge you interest on your overdue payments (see section 12.5).

7.16 Test results for your dependent when they reach 18 years old. If you are a Parent or Guardian that has purchased a test for a dependent who is under the age of 18 years old, then when that dependent reaches the age of 18 years old those test results will no longer be provided by us nor available for you to access online. In such circumstances, you should ask your dependent (now over the age of 18 years old) to contact us with regards to any test results that related to them whilst they were a child.

8. Your rights to end the contract

8.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

(a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see section 11;

(b) If you want to end the contract because of something we have done or have told you we are going to do, see section 8.2;

(c) If you have just changed your mind about the product, see section 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions;
(d) In all other cases (if we are not at fault and there is no right to change your mind), see section 8.6.

8.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below, the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

(a) we have told you about an upcoming change to the product or these terms which you do not agree to (see section 6.2);

(b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

(d) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than four (4) weeks; or

(e) you have a legal right to end the contract because of something we have done wrong (including because we have delivered late (see section 7.7).

8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

8.4 When you do not have the right to change your mind. You do not have a right to change your mind in respect of:

(a) services, once these have been completed, even if the cancellation period is still running;

(b) products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; and

8.5 How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered.

(a) Have you bought services (for example, a Testing Kit)? If so, you have 14 days after the day we email you to confirm we accept your order. However, once we have completed the services (i.e. you have returned your Sample to us and we have begun testing it) you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.

(b) Have you bought goods (for example, supplements)?, if so you have 14 days after the day you (or someone you nominate in your order) receives the goods, unless your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.

8.6 Ending the contract where we are not at fault and there is no right to change your mind. You can end your contract with us even if we are not at fault and there is no right to change your mind as described in section 8.4. Please contact us to let us know that you wish to cancel your order. You will receive a refund provided that:

(a) you contact us within 30 days from the date we accept your order (see section 3.1);

(b) the products remain sealed for health protection or hygiene purposes and the Testing Kit has not been used;

(d) the Test Results have not been issued,

if your products have already have been despatched, then a deduction of reasonable compensation for the net costs we will incur as a result of you ending the contract shall be deducted from your refund to cover our production, shipping and processing costs.

9. How to end the contract with us (including if you have changed your mind)

9.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

(a) Phone or email. Call customer services on 01904 410 410 or email us at [email protected]. Please provide your name, home address, details of the order and, where available, your phone number and email address.

(b) Online. Complete the contact form on our website at https://www.yorktest.com/contact-us/

(c) By post. Write to Customer Service Team, YorkTest, Triune Court, Monks Cross Drive, York, YO32 9GZ, including details of what you have purchased, the date of your order or when you received it and your name and address.

9.2 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must return the goods by posting them back to us at Triune Court, Monks Cross Drive, York, YO32 9GZ or (if they are not suitable for posting) allow us to collect them from you. We ask that items are returned to us with their original packaging. In the case of items which include a hygiene or security seal, we ask that you exercise reasonable care by not removing the seals while examining the goods, unless you are certain that you intend to keep the goods. Please call customer services on 01904 410 410 or email us at [email protected] for a return label or to arrange collection. If you are exercising your right to change your mind, you must send off the goods within 14 days of telling us you wish to end the contract.

9.3 When we will pay the costs of return. We will pay the costs of return:

(a) if the products are faulty or misdescribed; or

(b) if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

9.4 What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct reasonable cost to us of collection.

9.5 How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

9.6 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:

(a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 working days at one cost but you choose to have the product delivered the next working day at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

(c) Where the product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.

9.7 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:

(a) If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see section 9.2.

(b) In all other cases, your refund will be made within 14 days of your telling us you have changed your mind

10. Our rights to end the contract

10.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

(a) where you have ordered a Testing Kit, you do not send the Sample to us within the relevant expiry period as mentioned on the Testing Kit;

(b) you do not make any payment to us when it is due and you still do not make payment within seven (7) days of us reminding you that payment is due;

(c) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, your delivery address;

(d) you do not, within a reasonable time, allow us to deliver the products to you; or

(e) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services, for example, you do not provide us with a Sample or your Sample is not provided correctly.

10.2 You must compensate us if you break the contract. If we end the contract in the situations set out in section 10.1 above, we will refund any money you have paid in advance for products and services we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract, such as delivery charges.

11. If there is a problem with the product

11.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us on the contact details provided at section 2.2.

11.2 Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

11.3 If your product is goods, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

(a) up to 30 days: if your goods are faulty, then you can get an immediate refund.

(b) up to six months: if your goods cannot be repaired or replaced, then you are entitled to a full refund, in most cases.

11.4 If your product is services, for example a testing service, the Consumer Rights Act 2015 says:

(a) you can ask us to repeat or fix a service if it is not carried out with reasonable care and skill, or get some money back if we cannot fix it.

(b) if you have not agreed a time beforehand, it must be carried out within a reasonable time.

11.5 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either post them back to us or (if they are not suitable for posting) or allow us to collect them from you. We will pay the costs of postage or collection. Please contact us on the contact details provided at section 2.2 for a return label or to arrange a collection.

12. Price and payment

12.1 Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see section 12.3 for what happens if we discover an error in the price of the product you order.

12.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

12.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

12.4 When you must pay and how you must pay. We accept payment with Visa, MasterCard, American Express, PayPal, Maestro and Delta card.You must pay for products and services that you order before we dispatch them. Where you have paid by cheque, we will not despatch your order until the monies have transferred into our account.

12.5 We can charge interest if you pay late. If you do not make any payment to us by the due date, we may charge interest to you on the overdue amount at the rate of 3% a year above the base lending rate of HSBC’s bank from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

12.6 What to do if you think an invoice is wrong. If you think you have been charged an incorrect amount by us, please contact us promptly via the contact details provided at section 2.2. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

13. Our responsibility for loss or damage suffered by you

13.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at section 11.2.

13.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

14. How we may use your personal information

14.1 How we may use your personal information. We will only use your personal information as set out in our Privacy Policy, at https://www.yorktest.com/privacy-policy/

15. Other important terms

15.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. If you are unhappy with the transfer, you may contact us to end the contract within 14 days of us telling you about it and we will refund you any payments you have made in advance for products not provided.

15.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

15.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

15.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

15.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

15.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

Appendix:

Declaration and Consent Statement for each test:

Premium Food Intolerance Test

Adult

To complete the activation of your test, please confirm the following:

1. The test is for you, or you are the parent or guardian of the person taking the test.

2. The person taking the test is over the age of two years.

3. The person taking the test is not pregnant nor breastfeeding.

4. You understand that personal and special category data is stored in accordance with our privacy policy and UK Data Protection laws (https://www.yorktest.com/privacy-policy/)

5. You understand that steroids or immunosuppressants may affect results.

6. You understand that if the person taking the test is excluding any foods from their diet, that this could affect the test results for those foods.

7. You have read and agree to the terms and conditions (https://www.yorktest.com/terms-and-conditions/)

Please contact the customer service team on 01904 410 410 if you have any questions regarding this.

I confirm by providing a blood sample that the above statements are correct.

Dependent

To complete the activation of your test, please confirm the following:

1. The test is for you, or you are the parent or guardian of the person taking the test.

2. The person taking the test is over the age of two years.

3. The person taking the test is not pregnant nor breastfeeding.

4. You understand that personal and special category data is stored in accordance with our privacy policy and UK Data Protection laws (https://www.yorktest.com/privacy-policy/)

5. You understand that steroids or immunosuppressants may affect results.

6. You understand that if the person taking the test is excluding any foods from their diet, that this could affect the test results for those foods.

7. You have read and agree to the terms and conditions (https://www.yorktest.com/terms-and-conditions/)

Please contact the customer service team on 01904 410 410 if you have any questions regarding this.

I confirm by providing a blood sample that the above statements are correct.

Essential Health Check

Adult

To complete the activation of your test, please confirm the following:

1. The test is for you, or you are the parent or guardian of the person taking the test.

2. The person taking the test is over the age of eighteen years.

3. The person taking the test is not pregnant or breastfeeding,

4. You understand that personal and special category data is stored in accordance with our privacy policy and UK Data Protection laws (https://www.yorktest.com/privacy-policy/)

5. The person taking the test has fasted overnight for more than 8 hours (water only) before providing the blood sample.

6. The person taking the test understands that if less than 600μL of blood is provided they may receive limited or no results.

7. You have read and agree to the terms and conditions (https://www.yorktest.com/terms-and-conditions/)

8. The person taking the test understands that if they do not complete and attach the small label to the blood sample tube then they will not receive any results.

Please contact the customer service team on 01904 410 410 if you have any questions regarding this.

I confirm by providing a blood sample that the above statements are correct.

Junior Food Intolerance Test

Adult

To complete the activation of your test, please confirm the following:

1. The test is for you, or you are the parent or guardian of the person taking the test.

2. The person taking the test is over the age of two years.

3. The person taking the test is not pregnant nor breastfeeding.

4. You understand that personal and special category data is stored in accordance with our privacy policy and UK Data Protection laws (https://www.yorktest.com/privacy-policy/)

5. You understand that steroids or immunosuppressants may affect results.

6. You understand that if the person taking the test is excluding any foods from their diet, that this could affect the test results for those foods.

7. You have read and agree to the terms and conditions (https://www.yorktest.com/terms-and-conditions/).

Please contact the customer service team on 01904 410 410 if you have any questions regarding this.

I confirm by providing a blood sample that the above statements are correct.

Dependent

To complete the activation of your test, please confirm the following:

1. The test is for you, or you are the parent or guardian of the person taking the test.

2. The person taking the test is over the age of two years.

3. The person taking the test is not pregnant nor breastfeeding.

4. You understand that personal and special category data is stored in accordance with our privacy policy and UK Data Protection laws (https://www.yorktest.com/privacy-policy/)

5. You understand that steroids or immunosuppressants may affect results.

6. You understand that if the person taking the test is excluding any foods from their diet, that this could affect the test results for those foods.

7. You have read and agree to the terms and conditions (https://www.yorktest.com/terms-and-conditions/).

Please contact the customer service team on 01904 410 410 if you have any questions regarding this.

I confirm by providing a blood sample that the above statements are correct.

Food and Environment Allergy Test

Adult

To complete the activation of your test, please confirm the following:

1. The test is for you, or you are the parent or guardian of the person taking the test.

2. The person taking the test is over the age of four years.

3. The person taking the test is not pregnant nor breastfeeding.

4. You understand that personal and special category data is stored in accordance with our privacy policy and UK Data Protection laws (https://www.yorktest.com/privacy-policy/).

5. You understand that steroids or immunosuppressants may affect results.

6. You understand that if you have not been recently exposed to the allergens tested they may not show up on the test. You must not expose yourself to any allergens that you know that you have a reaction to.

7. You have read and agree to the terms and conditions (https://www.yorktest.com/terms-and-conditions/).

Please contact the customer service team on 01904 410 410 if you have any questions regarding this.

I confirm by providing a blood sample that the above statements are correct.

Dependents

To complete the activation of your test, please confirm the following:

1. The test is for you, or you are the parent or guardian of the person taking the test.

2. The person taking the test is over the age of four years.

3. The person taking the test is not pregnant nor breastfeeding.

4. You understand that personal and special category data is stored in accordance with our privacy policy and UK Data Protection laws (https://www.yorktest.com/privacy-policy/).

5. You understand that steroids or immunosuppressants may affect results.

7. You have read and agree to the terms and conditions (https://www.yorktest.com/terms-and-conditions/).

Please contact the customer service team on 01904 410 410 if you have any questions regarding this.

I confirm by providing a blood sample that the above statements are correct.

Cortisol (stress) Test

Adult

To complete the activation of your test, please confirm the following:

1. The test is for you, or you are the parent or guardian of the person taking the test (defined as "you" below).

2. You are over the age of eighteen years.

3. You are not pregnant or breastfeeding.

4. You understand that if less than 400μL of blood is provided you may not receive a result.

5. You are not taking glucocorticoids (a type of steroid). If in doubt then ask your GP or Pharmacist.

6. You understand that the test has to be done before eating and as soon as possible after you wake up in the morning. Take the test between 6am and 10am OR within three hours of waking if you work shift patterns.

7. You understand that you must not exercise between waking and taking the test.

8. You understand that oral contraceptives and hormone replacement therapy may increase cortisol levels.

9. You understand that the sample should be taken on a Monday, Tuesday or Wednesday and the sample posted the same day.

10. You understand that personal and special category data is stored in accordance with our privacy policy and UK Data Protection laws (https://www.yorktest.com/privacy-policy/)

11. You have read and agree to the terms and conditions (https://www.yorktest.com/terms-and-conditions/).

12. You understand that if you do not complete and attach the small label to the blood sample tube then you will not receive any results.

Please contact the customer service team on 01904 410 410 if you have any questions regarding this.

I confirm by providing a blood sample that the above statements are correct.

Inflammation (CRP) Test

Adult

To complete the activation of your test, please confirm the following:

1. The test is for yourself, or you are the parent or guardian of the person taking the test (defined as “you” below).

2. You are over the age of eighteen years.

3. You are not pregnant or breastfeeding.

4. You understand that if less than 400μL of blood is provided you may not receive a result.

5. You understand that the test should not be taken if you have an acute infection such as a cold, flu, or a dental infection as CRP levels may be high and may mask any underlying
inflammation. Instead, you should wait for at least a week after feeling better. If you are concerned about acute infection symptoms then please visit your GP.

6. You understand that CRP levels can rise after an intense burst of exercise, so the test is best carried out at least 24 hours or more after a work-out.

7. You understand that oral contraceptives and hormone replacement therapy may increase CRP levels.

8. You understand that the sample should be taken on a Monday, Tuesday or Wednesday and the sample posted the same day.

9. You understand that personal and special category data is stored in accordance with our privacy policy and UK Data Protection laws (https://www.yorktest.com/privacy-policy/).

10. You understand that if you do not complete and attach the small label to the blood sample tube then you will not receive any results.

11. You have read and agree to the terms and conditions.

Please contact the customer service team on 01904 410 410 if you have any questions regarding this.

I confirm by providing a blood sample that the above statements are correct.

Diabetes Test

Adult

To complete the activation of your test, please confirm the following:

1. The test is for yourself, or you are the parent or guardian of the person taking the test (defined as "you" below).

2. You are over the age of eighteen years.

3. You are not pregnant or breastfeeding.

4. You do not have diagnosed diabetes.

5. You must not be known to be suffering from anaemia or have had your spleen removed.

6. You understand that if less than 250μL of blood is provided you may not receive a result.

7. You understand that if you don’t turn the capped blood tube upside down 10 times after collecting the sample you may not receive a result.

8. You understand that the sample should be taken on a Monday, Tuesday or Wednesday and the sample posted the same day.

9. You understand that personal and special category data is stored in accordance with our privacy policy and UK Data Protection laws (https://www.yorktest.com/privacy-policy/).

10. You understand that if you do not complete and attach the small label to the blood sample tube then you will not receive any results.

11. You have read and agree to the terms and conditions.

Please contact the customer service team on 01904 410 410 if you have any questions regarding this.

I confirm by providing a blood sample that the above statements are correct.

Thyroid Test

Adult

To complete the activation of your test, please confirm the following:

1. The test is for yourself, or you are the parent or guardian of the person taking the test (defined as “you” below).

2. You are over the age of eighteen years.

3. You are not pregnant or breastfeeding.

4. You do not have diagnosed thyroid disease.

5. You understand that the test should not be taken if you have an acute infection such as a cold or flu as this may affect the results. Instead, you should wait for at least a week after feeling better. If you are concerned about acute infection symptoms then please visit your GP.

6. You understand that oral contraceptives, hormone replacement therapy and some medications may alter thyroid hormone levels. If in doubt then ask your GP or Pharmacist.

7. You understand that you should not take biotin supplements for 2 days prior to taking this test. If you are taking prescribed biotin then we advise that you discuss this with your GP or Pharmacist first.

8. You understand that if less than 400μL of blood is provided you may not receive your results.

9. You understand that if you do not complete and attach the small label to the blood sample tube then you will not receive any results.

10. You understand that the sample should be taken on a Monday, Tuesday or Wednesday and the sample posted the same day.

11. You understand that personal and special category data is stored in accordance with our privacy policy and UK Data Protection laws(https://www.yorktest.com/privacy-policy/).

12. You have read and agree to the terms and conditions (https://www.yorktest.com/terms-and-conditions/).

Please contact the customer service team on 01904 410 410 if you have any questions regarding this.

I confirm by providing a blood sample that the above statements are correct.

Menopause Test

Adult

To complete the activation of your test, please confirm the following:

1. The test is for yourself, or you are the parent or guardian of the person taking the test (defined as "you" below).

2. You are female and over the age of eighteen years.

3. You are not pregnant or breastfeeding.

4. You are not taking hormonal contraception or hormone replacement therapy (HRT).

5. If you are still having periods (cycling), then you understand that the finger-prick blood sample must be taken on Day 3 of your cycle (where Day 1 is the first day of your period). If you are not cycling then the sample can be taken at any time.

6. You understand that some medications can alter female sex hormone levels. If in doubt then ask your GP or Pharmacist.

8. You understand that if less than 400μL of blood is provided you may not receive a result.

9. You understand that if you do not complete and attach the small label to the blood sample tube then you will not receive any results.

10. You understand that the sample should be taken and posted on the same day.

11. You understand that a recent study showed that finger-prick blood collection can result in approximately 20% lower oestradiol results than blood collected by venous full blood draw. This means that the results for oestradiol may appear lower than expected.

12. You understand that personal and special category data is stored in accordance with our privacy policy and UK Data Protection laws.

13. You have read and agree to the terms and conditions (https://www.yorktest.com/terms-and-conditions/).

Please contact the customer service team on 01904 410 410 if you have any questions regarding this.

I confirm by providing a blood sample that the above statements are correct.

Female Hormones Test

Adult

To complete the activation of your test, please confirm the following:

1. The test is for yourself, or you are the parent or guardian of the person taking the test (defined as “you” below).

2. You are aged twenty years or over.

3. You are not pregnant or breastfeeding.

4. You have provided your correct date of birth.

5. Your sex at birth is female and you are not taking any fertility treatment, oral contraceptives or hormone replacement therapy.

6. If you are still having periods (cycling), then you understand that the finger-prick blood sample must be taken on Day 3 of your cycle (where Day 1 is the first day of your period). If you are not having periods then the sample can be taken at any time.

7. You understand that you should take your sample in the morning.

8. You understand that you should not take biotin supplements for 2 days prior to taking this test. If you are taking prescribed biotin then we advise that you discuss this with your GP or Pharmacist first.

9. You understand that if less than 600μL of blood is provided you may not receive your results

10. You understand that if you do not complete and attach the small label to the blood sample tube then you will not receive any results

11. You understand that the sample should be taken and then posted on the same day.

12. You understand that a recent study showed that finger-prick blood collection can result in approximately 20% lower oestradiol results than blood collected by venous full blood draw. This means that the results for oestradiol may appear lower than expected.

13. You understand that personal and special category data is stored in accordance with our privacy policy and UK Data Protection laws.

14. You have read and agree to the terms and conditions (https://www.yorktest.com/terms-and-conditions/).

Please contact the customer service team on 01904 410 410 if you have any questions regarding this.

I confirm by providing a blood sample that the above statements are correct.

Female Fertility Test

Adult

To complete the activation of your test, please confirm the following:

1. The test is for yourself, or you are the parent or guardian of the person taking the test (defined as “you” below)

2. You are aged between twenty years and fifty-four years

3. You are not pregnant or breastfeeding

4. You have provided your correct date of birth

5. Your sex at birth is female and you are not taking any fertility treatment, oral contraceptives or hormone replacement therapy

6. You understand that the finger-prick blood sample must be taken on Day 3 of your cycle (where Day 1 is the first day of your period). If you are not having periods and you are concerned about your fertility, then we advise that you go and see your GP.

7. You understand that you should take your sample in the morning

9. You understand that if less than 600μL of blood is provided you may not receive your results

10. You understand that if you do not complete and attach the small label to the blood sample tube then you will not receive any results

11. You understand that the sample should be taken and then posted on the same day.

13. You understand that personal and special category data is stored in accordance with our privacy policy and UK Data Protection laws(https://www.yorktest.com/privacy-policy/)

14. You have read and agree to the terms and conditions (https://www.yorktest.com/terms-and-conditions/).

Please contact the customer service team on 01904 410 410 if you have any questions regarding this.

I confirm by providing a blood sample that the above statements are correct.

Male Hormone Test

Adult

To complete the activation of your test, please confirm the following:

1. The test is for yourself, or you are the parent or guardian of the person taking the test (defined as “you” below)

2. You are aged twenty years or over

3. You have provided your correct date of birth

4. Your sex at birth is male and you are not taking any testosterone therapy or anabolic steroids

5. You understand that you should take your sample between 7am and 11am in the morning

6. You understand that you should not take biotin supplements for 2 days prior to taking this test. If you are taking prescribed biotin then we advise that you discuss this with your GP or Pharmacist first.

7. You understand that if less than 600μL of blood is provided you may not receive your results

8. You understand that if you do not complete and attach the small label to the blood sample tube then you will not receive any results

9. You understand that the sample should be taken and then posted on the same day.

10. You understand that a recent study showed that finger-prick blood collection can result in approximately 20% lower oestradiol results than blood collected by venous full blood draw. This means that the results for oestradiol may appear lower than expected.

11. You understand that personal and special category data is stored in accordance with our privacy policy and UK Data Protection laws (https://www.yorktest.com/privacy-policy/)

12. You have read and agree to the terms and conditions (https://www.yorktest.com/terms-and-conditions/).

Please contact the customer service team on 01904 410 410 if you have any questions regarding this.

I confirm by providing a blood sample that the above statements are correct.

Vitamin D Test

Adult

To complete the activation of your test, please confirm the following:

1. The test is for yourself, or you are the parent or guardian of the person taking the test (defined as “you” below).

2. You are over the age of eighteen years.

3. You are not pregnant or breastfeeding.

4. You understand that if less than 400μL of blood is provided you may not receive a result.

5. You understand that if you do not complete and attach the small label to the blood sample tube then they will not receive any results.

6. You understand that the sample should be taken on a Monday, Tuesday or Wednesday and the sample posted the same day.

7. You understand that personal and special category data is stored in accordance with our privacy policy and UK Data Protection laws(https://www.yorktest.com/privacy-policy/).

8. You have read and agree to the terms and conditions (https://www.yorktest.com/terms-and-conditions/).

Please contact the customer service team on 01904 410 410 if you have any questions regarding this.

I confirm by providing a blood sample that the above statements are correct.

Cholesterol Test

Adult

To complete the activation of your test, please confirm the following:

1. The test is for you, or you are the parent or guardian of the person taking the test (defined as “you” below).

2. The person taking the test is over the age of eighteen years.

3. The person taking the test is not pregnant or breastfeeding,

4. You understand that personal and special category data is stored in accordance with our privacy policy and UK Data Protection laws (https://www.yorktest.com/privacy-policy/)

5. The person taking the test has fasted overnight for more than 8 hours (water only) before providing the blood sample.

6. The person taking the test understands that if less than 400μL of blood is provided they may receive limited or no results.

7. You understand that the sample should be taken on a Monday, Tuesday or Wednesday and the sample posted the same day.

8. You have read and agree to the terms and conditions (https://www.yorktest.com/terms-and-conditions/)

9. The person taking the test understands that if they do not complete and attach the small label to the blood sample tube then they will not receive any results.

Please contact the customer service team on 01904 410 410 if you have any questions regarding this.

I confirm by providing a blood sample that the above statements are correct.

Liver Function Test

Adult

To complete the activation of your test, please confirm the following:

1. The test is for you, or you are the parent or guardian of the person taking the test (defined as “you” below).

2. The person taking the test is over the age of eighteen years.

3. The person taking the test is not pregnant or breastfeeding,

4. You understand that personal and special category data is stored in accordance with our privacy policy and UK Data Protection laws (https://www.yorktest.com/privacy-policy/)

5. The person taking the test understands that if less than 400μL of blood is provided they may receive limited or no results.

6. You understand that the sample should be taken on a Monday, Tuesday or Wednesday and the sample posted the same day.

7. You have read and agree to the terms and conditions (https://www.yorktest.com/terms-and-conditions/)

8. The person taking the test understands that if they do not complete and attach the small label to the blood sample tube then they will not receive any results.

I confirm by providing a blood sample that the above statements are correct.

Annual Health Test

Adult

To complete the activation of your test, please confirm the following:

1. The test is for you, or you are the parent or guardian of the person taking the test (defined as “you” below).

2. The person taking the test is over the age of eighteen years.

3. The person taking the test is not pregnant or breastfeeding.

4. You understand that you should not take biotin supplements (which can be found in many brands of multivitamins) for a day prior to taking this test, as this may affect your results. If you are taking prescribed biotin, then we advise that you discuss this with your GP or Pharmacist first.

5. You understand that this test requires a full blood draw and that a phlebotomist or nurse qualified to take blood, who is independent of YorkTest, shall collect your blood sample and send this sample to Inuvi Laboratories, or any other third party UKAS accredited laboratory for analysis and the results then remitted to YorkTest, for your access via the YorkTest Wellness Hub.

6. You understand that the phlebotomist or nurse qualified to take blood shall contact you on your mobile phone to arrange your appointment with you for your blood draw and such agreed appointment time will be text to you as confirmation.

7. You understand that if you cancel or change the date or time of your agreed appointment time with the phlebotomist or nurse within 48 hours of the agreed appointment time, or if you fail to attend the appointment at the agreed time and place, then you may have to pay an additional £70 to arrange a new appointment.

8. You understand that personal and special category data is stored in accordance with our privacy policy and UK Data Protection laws (https://www.yorktest.com/privacy-policy/)

9. You have read and agree to the terms and conditions (https://www.yorktest.com/terms-and-conditions/) Please contact the customer service team on 01904 410 410 if you have any questions regarding this.